About Us

Mission

Solving complex performance issues and lowering expenses

TECHXENCE was formed with a mission to assist Managed Service Providers (MSP’s) and other small to medium organizations to be more successful in providing high-quality IT services to clients, with the most efficient use of their software tools.

TECHXENCE is one-stop solution for all Managed Service requirements which includes highest quality remotely support, monitoring, preventive maintenance, pro-active management of desktops, servers and network devices. Our remote services support is based on complete availability, security and reliability. Our IT service solutions are given the highest level of management and support using cutting-edge technology. With the utmost quality and consistency, we provide clients with effective solutions making technology an asset for them. Predicting issues before they happen with automatic alerts for potential failure will dramatically decrease harmful impacts to your organization. We offer the best consulting services, including the latest RMM, PSA, tech staffing, and much more.

Core Values

Our core values inform our strategic and tactical decisions and actions in the workplace. Our values and behaviors translate to our culture. Our core values include:

  • Extensive Customer Support:

TECHXENCE strives for excellence in Customer Service, and we wouldn’t have it any other way. Our high partner retention and referral rates are a testament of the high standards we hold ourselves accountable to.

  • High Quality Expertise:

With MSP tools becoming more powerful, the complexity and learning curve to master them is increasing. Our laser-focus on mastering MSP tools brings great value to our partners in leveraging tool functionality and capability to its best. With a team of experts dedicated to every tool and technology, we go “deep” with tools and how they integrate into the MSP ecosystem.

  • Delivering IT Solutions:

The core of our value-proposition to partners is built on providing “solutions” to our partners. TECHXENCE wants to solve problems for MSP’s, by leveraging our team of experts and their experience in the Managed Services industry. This approach puts accountability on our team, allowing the MSP to truly focus on customer-facing activities.

  • Automation:

Managed Services is all about automation RMM tools. TECHXENCE professional team of experts leverage automation in every possible manner to provide our MSP partners with smart and efficient solutions.

  • Long-Term Relationships:

We seek to develop long-term client relations by providing ongoing optimization of solutions through consistent monitoring, advising business in their best interest and maintaining open and honest communication.

  • Integrity:

To present transparency in our highly competitive pricing, open and honest communication to all stakeholders and fact-based analysis.

How we work with you?

Discover

First, we’ll have an honest consultation to help you explore all your IT and digital workplace options. We’ll assess your IT challenges and discover what tech you’ll need to solve them. Whatever your vision, we’ll let you know how can deliver the best solution for your goals.

Define

Next, we plot a specific journey for your technology needs. We’ll make sure the project is bespoke for your business, and that it meets your budgetary expectations and necessary timescales.

Launch

Let’s get stuck in. We create, craft and construct the perfect IT solution for your brand with speed and agility, ensuring your project is launched seamlessly and that you’re involved at every step of the process.

Empower

We don’t let you get left behind. We provide your people with all the tools and hands-on knowledge to enhance your technology, maximizing your investment. Your tech is only as good as the people that use it.

Protect

We are on this journey together, so you can be safe in the knowledge we’re still optimising and securing your solution after deployment, supporting you whenever you need us in future.

Discover

Discover

Launch

Launch

Define

Define

Empower

Empower
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Why Techxence?
Why choose TECHXENCE for your IT support?

We ensure your IT support helps you meet your business goals
  • We take time to understand how you work, how you use technology, and we make business recommendations to ensure technology helps you to succeed.
  • We get to know your business in depth to provide IT support which meets your goals.
    We’re fast, responding to all support tickets within minutes
  • We ensure your technology is always supporting your business, and we react fast to any problems when required, responding to all support enquiries in just 15 minutes
  • We prioritize your business data security to ensure it is protected 24/7
  • We’re committed to ensuring you’re protected against cyber crime by recommending and implement robust backup and disaster recovery solutions.
  • We provide education to your staff to increase their ability to identify, and vigilance against, the latest social engineering and hacking attempts.

We’re experienced to provide superior IT support

Over 15 years’ experience providing technology consulting to businesses.
Your satisfaction is our goal
Keeping our customers happy is key to helping them succeed through technology. Our customers regularly comment on the speed of our response, the patience of our staff, the fact we communicate and keep you in the loop, and when our staff go above and beyond expectations.

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